AURELIUS CHAUFFEUR GROUP
Terms & Conditions
Effective Date: June 12, 2026
Legal Business Name | Aurelius Chauffeur Group LLC
Public / Brand Name | Aurelius Chauffeur Group
Website | https://www.aureliuschauffeurgroup.com
Phone | (201) 778-0018
Email | reservations@aureliuschauffeurgroup.com
Service Area | New Jersey, New York City, Long Island, Pennsylvania, Massachusetts, and surrounding areas upon availability
1. Acceptance of Terms
These Terms & Conditions apply to all quote requests, reservations, transportation services, payments, and related services provided by Aurelius Chauffeur Group LLC, operating publicly as Aurelius Chauffeur Group ("Aurelius," "Company," "we," "us," or "our").
By requesting a quote, submitting a reservation request, booking service, entering a vehicle, or using our services, the customer and all passengers agree to these Terms & Conditions, payment policies, cancellation policies, and applicable charges.
2. Services
Aurelius Chauffeur Group provides private transportation and chauffeur services, including but not limited to:
Airport transfers
Hourly chauffeur service
Point-to-point transportation
Executive travel
Events and special occasions
All services are subject to availability, scheduling, vehicle availability, service area limitations, and written confirmation by Aurelius Chauffeur Group.
3. Quotes, Rates, and Final Pricing
Quotes are based on the trip details provided by the customer at the time of request or booking, including date, time, pickup and drop-off locations, passenger count, luggage amount, service type, flight information, route, and requested stops.
The final price may change if the customer adds extra stops, changes the route, changes pickup or drop-off details, changes the passenger or luggage count, causes additional waiting time, requests inside airport pickup, requests extra services, or provides incorrect or incomplete information.
Rates are subject to change without notice. Confirmed reservations are based on the quoted price and trip details provided at the time of booking. Any changes to the reservation may affect the final price.
Quoted prices generally include standard tolls and airport-related fees for the original reserved route. If the customer changes the route, adds stops, changes pickup/drop-off locations, or requests a different service after booking, the final price may be adjusted.
Aurelius Chauffeur Group does not currently add a separate tax line item unless clearly stated on the quote, invoice, or payment page.
4. Booking Confirmation
Submitting a quote request or reservation request does not guarantee availability or confirm a booking. A reservation is only confirmed once Aurelius Chauffeur Group provides written confirmation by text message, email, invoice, booking platform, or another approved communication method.
5. Payment Policy
Payment terms may vary depending on the type of reservation. For standard point-to-point and airport transfers, a valid payment method may be required to confirm the reservation, and the final charge may be processed after the ride is completed, including any applicable additional charges.
For hourly chauffeur service, events, long-distance trips, high-value reservations, or reservations requiring special scheduling, Aurelius Chauffeur Group may require a deposit or advance payment to secure the booking. Any remaining balance and applicable additional charges will be collected after the service is completed or as otherwise stated in writing.
By booking service with Aurelius Chauffeur Group, the customer authorizes us to charge the payment method on file for the agreed fare and any applicable additional charges, including but not limited to waiting time, parking, extra stops, route changes, inside airport pickup, cleaning fees, damage fees, cancellation fees, or no-show charges.
6. Gratuity Policy
A 20% chauffeur gratuity is included in the quoted price unless otherwise stated. Customers may request a gratuity adjustment by contacting Aurelius Chauffeur Group within 24 hours after the ride is completed. Gratuity adjustments are reviewed upon request and may not be guaranteed once payment has been fully processed or settled.
Any additional cash gratuity given directly to the chauffeur is voluntary, separate from the included 20% gratuity, and non-refundable.
7. Waiting Time
For regular pickups, the first 15 minutes after the scheduled pickup time are complimentary. After the complimentary waiting period, waiting time will be charged at $1.00 per minute.
For airport pickups, complimentary waiting time begins after the flight has landed when accurate flight information is provided. Domestic flights receive 30 minutes of complimentary waiting time, and international flights receive 60 minutes of complimentary waiting time. After the complimentary waiting period, waiting time will be charged at $1.00 per minute.
If no flight information is provided, or if the customer provides incorrect or incomplete flight information, waiting time may begin from the scheduled pickup time or the time the chauffeur is dispatched, depending on the circumstances.
8. Airport Pickups and Flight Information
Customers are responsible for providing accurate flight information for airport reservations, including flight number, airport, terminal if known, arrival or departure date, and arrival or departure time. Aurelius Chauffeur Group may monitor flight status when flight details are provided; however, customers should notify us of any major changes, delays, cancellations, terminal updates, or baggage claim details.
If incorrect or incomplete flight information causes a missed pickup, delayed pickup, chauffeur dispatch at the wrong time, additional waiting time, rescheduling, or loss of reserved service time, the customer may be charged additional fees, a minimum charge, or the full estimated fare depending on the circumstances.
Inside airport pickup / meet-and-greet service is available upon request for an additional $40.00 fee. For inside pickup, the chauffeur will meet the passenger at the luggage claim area provided by the customer when permitted by airport rules and conditions. The chauffeur will assist with luggage whenever reasonably possible.
9. Cancellation and No-Show Policy
Airport transfers and point-to-point reservations may be cancelled without charge up to 12 hours before the scheduled pickup time. Cancellations made within 12 hours of the scheduled pickup time may be subject to a cancellation fee. If the chauffeur has already been dispatched, the reservation may be subject to a minimum charge or the full estimated fare.
Hourly chauffeur service, event transportation, long-distance trips, and high-value reservations may require a deposit to secure the booking. Deposits may be non-refundable for cancellations made within 48 hours of the scheduled service time.
If a passenger does not arrive within the applicable complimentary waiting period and cannot be reached, the reservation may be considered a no-show and may be charged in full, including any applicable waiting time, parking, extra stops, route changes, or related fees.
10. Reservation Changes
Changes to reservations are subject to availability and may affect the final price. Aurelius Chauffeur Group will do its best to accommodate changes, but changes are not guaranteed unless confirmed in writing by Aurelius Chauffeur Group.
Additional stops requested after booking are subject to availability and may result in additional charges based on distance, time, routing, and waiting time.
11. Hourly Chauffeur Service
Hourly chauffeur service has a minimum booking time of 3 hours. Any additional time beyond the reserved period may be charged in 30-minute increments, subject to availability.
12. Extra Charges
Additional charges may apply for parking, extra stops, route changes, additional waiting time, inside airport pickup / meet-and-greet service, cleaning, vehicle damage, or other customer-requested changes not included in the original confirmed reservation.
Standard tolls and standard airport-related fees for the original reserved route are generally included in quoted prices. Late-night and holiday surcharges are not separately added unless clearly stated in a quote or written confirmation.
13. Cleaning Fee
A minimum cleaning fee of $250.00 may apply if the vehicle requires professional cleaning due to vomiting, smoking or vaping odor, food or beverage spills, stains, excessive dirt, strong odor, pet-related cleaning, or any condition that requires cleaning beyond normal use.
14. Damage Fee
Passengers are responsible for any damage caused to the vehicle during service. Damage charges may include the actual cost of repair, replacement, professional cleaning, and loss of use or downtime if the vehicle must be taken out of service.
15. Vehicle Policy and Substitution
Vehicle type is subject to availability. Aurelius Chauffeur Group may substitute a vehicle of equal or higher class when necessary due to availability, maintenance, safety, scheduling, vehicle requirements, or operational reasons.
Sedan bookings may be upgraded to an SUV at no additional cost based on availability and at the discretion of Aurelius Chauffeur Group. Complimentary upgrades are not guaranteed and do not apply when the customer's passenger count, luggage, or service needs require a larger vehicle.
Sedan reservations are intended for up to 3 passengers, subject to luggage capacity. Customers with 4 or more passengers are required to book an SUV. If a customer books a sedan for 4 or more passengers, excessive luggage, or a group that cannot safely and comfortably fit in a sedan, Aurelius Chauffeur Group is not responsible if sedan service cannot be provided or if a larger vehicle is required.
If a customer books a sedan and an SUV is provided because the reservation includes 4 or more passengers, excessive luggage, or the customer otherwise requires SUV-level capacity, the customer may be charged the applicable SUV rate.
16. Passenger and Luggage Capacity
The customer is responsible for selecting a vehicle that can safely and comfortably accommodate all passengers and luggage. Excess luggage may require a larger vehicle or additional arrangements. Aurelius Chauffeur Group is not responsible if luggage exceeds the selected vehicle's capacity.
17. Customer Information Accuracy
Customers are responsible for providing accurate reservation details, including pickup and drop-off locations, date, time, passenger count, luggage amount, flight information, and any special instructions. Aurelius Chauffeur Group is not responsible for delays, missed pickups, additional charges, or service issues caused by incorrect or incomplete information provided by the customer.
18. Passenger Rules
Smoking and vaping are not permitted inside the vehicle.
Illegal substances are not permitted.
Open alcohol containers are not permitted unless allowed by applicable law and approved in advance by Aurelius Chauffeur Group.
Abusive, unsafe, disrespectful, threatening, or disruptive behavior toward the chauffeur or vehicle is not permitted.
Passengers must follow reasonable safety instructions from the chauffeur.
Passengers must wear seat belts and behave safely while the vehicle is in motion.
19. Food and Beverages
Food and beverages are not permitted inside the vehicle unless approved in advance. Bottled water or sealed drinks may be allowed. Customers are responsible for any spills, stains, odors, or cleaning required as a result of food or beverages.
20. Pets and Service Animals
Pets are allowed only with advance approval. Service animals will be accommodated as required by applicable law. Customers are responsible for any cleaning or damage caused by pets or animals during service.
21. Children and Minors
Passengers under 18 may use the service if the reservation is made or authorized by a parent, legal guardian, or responsible adult. The customer is responsible for providing accurate passenger information and any required child seat or booster seat unless otherwise requested and confirmed in advance.
22. Right to Refuse or End Service
Aurelius Chauffeur Group reserves the right to refuse service, cancel service, or end a ride early if a passenger creates an unsafe condition, behaves aggressively or disrespectfully, damages the vehicle, violates passenger rules, smokes or vapes in the vehicle, uses or carries illegal substances, refuses to follow safety instructions, or causes the chauffeur to reasonably feel unsafe.
If service is refused or ended early due to passenger conduct, the customer may still be charged for the reservation, applicable fees, cleaning, damages, or loss of use.
23. Delays and Limitations of Liability
Aurelius Chauffeur Group is not responsible for delays, missed flights, missed appointments, or other losses caused by traffic, weather, road closures, accidents, police activity, mechanical issues, flight changes, passenger delays, incorrect pickup/drop-off information, security restrictions, airport conditions, or other circumstances outside our reasonable control.
Aurelius Chauffeur Group will make reasonable efforts to provide timely and professional service; however, exact travel times cannot be guaranteed.
24. Lost Items and Personal Belongings
Passengers are responsible for their personal belongings. Aurelius Chauffeur Group is not responsible for lost, stolen, or damaged personal items left in the vehicle. If an item is found, we will make reasonable efforts to return it, and any delivery, shipping, parking, toll, or return-trip costs may be charged to the customer.
25. Affiliate Chauffeurs and Partner Providers
Aurelius Chauffeur Group may use trusted affiliate chauffeurs, partner transportation providers, or subcontractors when necessary due to availability, scheduling, vehicle requirements, service area, or operational reasons. All reservations remain subject to these Terms & Conditions.
26. Communication Consent
By requesting a quote or booking service, the customer agrees that Aurelius Chauffeur Group may contact them by phone, text message, or email regarding their quote, reservation, trip updates, payment, customer service matters, or other service-related communications.
27. Recording and Dash Cameras
Vehicles may be equipped with interior and exterior dash cameras or recording devices for safety, security, insurance, and service quality purposes. By entering the vehicle and using the service, passengers acknowledge that audio and/or video recording may be in use. Recordings may be used to investigate incidents, disputes, damages, unsafe behavior, payment disputes, or claims. Recording practices will be handled in accordance with applicable law.
28. Photo, Video, and Marketing Use
Aurelius Chauffeur Group respects customer privacy. We will not use customer photos, videos, names, reservation details, or in-vehicle footage for marketing, social media, advertising, or promotional purposes without the customer's permission.
29. Privacy and Customer Information
Aurelius Chauffeur Group may collect customer information such as name, phone number, email address, pickup and drop-off locations, flight details, reservation details, special instructions, and payment-related information. This information is used for quotes, reservations, trip coordination, customer communication, payment processing, safety, service improvement, and other service-related purposes.
Customer information may be shared with chauffeurs, affiliate chauffeurs, partner providers, payment processors, booking platforms, or service providers when necessary to complete or support the requested service.
30. Refund Policy
Refunds may be issued at the discretion of Aurelius Chauffeur Group depending on the circumstances. Completed rides are generally non-refundable. Deposits, cancellation fees, no-show charges, waiting time, parking, extra stops, route changes, inside pickup fees, cleaning fees, and damage fees may be non-refundable.
31. Billing Disputes and Chargebacks
Customers must contact Aurelius Chauffeur Group within 7 days of the charge if they believe there is a billing issue. Filing a chargeback does not cancel any valid balance owed for completed services, additional charges, damages, cleaning fees, cancellation fees, no-show charges, or other amounts due under these Terms & Conditions.
32. Governing Law
These Terms & Conditions are governed by the laws of the State of New Jersey, without regard to conflict of law principles.
33. Updates to Terms
Aurelius Chauffeur Group may update these Terms & Conditions from time to time. The most current version will be posted on our website. Continued use of our services after updates means the customer accepts the updated Terms & Conditions.
34. Severability
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections will remain in full force and effect.
35. Entire Agreement
These Terms & Conditions, together with any written quote, confirmation, invoice, payment authorization, or booking agreement provided by Aurelius Chauffeur Group, represent the entire agreement between the customer and Aurelius Chauffeur Group regarding the requested service.
36. Contact
Questions about these Terms & Conditions may be directed to Aurelius Chauffeur Group at:
Website: https://www.aureliuschauffeurgroup.com
Phone: (201) 778-0018
Email: reservations@aureliuschauffeurgroup.com
Website Booking Policy - Short Version
You can place this shorter version near the quote form, booking page, or confirmation page:
All reservations are subject to availability and written confirmation by Aurelius Chauffeur Group. Quoted prices are based on the trip details provided and include a 20% chauffeur gratuity unless otherwise stated. Final pricing may change if the customer adds extra stops, changes the route, changes pickup/drop-off details, causes additional waiting time, requests inside airport pickup, or provides incorrect/incomplete information. Regular pickups include 15 minutes of complimentary waiting time; airport pickups include 30 minutes for domestic flights and 60 minutes for international flights when accurate flight information is provided. Additional waiting time is charged at $1.00 per minute. Inside airport pickup / meet-and-greet is available upon request for an additional $40.00 fee. Customers with 4 or more passengers must book an SUV. Sedan reservations are intended for up to 3 passengers, subject to luggage capacity. By requesting a quote or booking service, the customer agrees to Aurelius Chauffeur Group's Terms & Conditions, payment policy, cancellation policy, and applicable charges.
Quote Form Checkbox Text
Use this as a required checkbox near the submit button:
By requesting a quote or booking service with Aurelius Chauffeur Group, I acknowledge that I have read, understood, and agree to the Terms & Conditions, payment policy, cancellation policy, and applicable charges.
Confirmation Email / Text Policy
Use this in booking confirmation messages:
Your reservation is subject to Aurelius Chauffeur Group's Terms & Conditions. Quoted prices include a 20% chauffeur gratuity unless otherwise stated. Additional charges may apply for waiting time, parking, extra stops, route changes, inside airport pickup, cleaning, damage, no-show, or changes to the original reservation. To request a gratuity adjustment, please contact us within 24 hours after your ride is completed.